The importance of a spares company is often overlooked or forgotten due to the, so called, more glamorous side of the business, because, generally speaking, people would rather discuss a new machine than an obscure part that will actually make a non-earning machine work.
Peter Murphy, General Manager of Sega Total Solutions (STS) remarked, "how much value, in real terms, is a redemption machine without tickets. Or a driving game without the steering wheel. Or a site without change machines, or ticket eaters!"