FAQ

Frequently asked questions....

Q: How do I remove / disable the old £1 coin (GBP)?
A: Click to go to guides in the download area

Q: Where can I download a manual for my game?
A: Click HERE for manuals

Q: Where do I seek support for a prize I won from a Sega merchandise game?  
A: For support on Toko tech and other Sega prize products you can email the dedicated Sega prize team HERE

Q: Can my product be repaired? 
A: Email HERE and one of the team will advise and email you an RMA notice. (Pictures of the parts to be repaired are also helpful to us)
Q: How long will it take to repair my product?
A: It depends on the fault and product but most repairs are turned around within 3 days. 
Q: Do I get a warranty on my repaired item?
A: Yes. Sega offer one of the best repair warranties in the industry at 90 days.

Q: How do I change price per play on an Excel or VTS credit board?
A: See HERE for (GBP) UK
A: See HERE for Euro

Q: How do I set up my coin acceptor to accept Euro currency?
A: See HERE for the instruction guide

Q: How do I set up my coin acceptor to accept GBP (UK) currency?
A: See HERE for the instruction guide

Q: My game does not credit. How do I fix it?
A: Click HERE to read our interactive troubleshooting flow chart

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